Privacy notice

Your privacy is very important to us and we will always endeavour to comply with the latest applicable data protection measures to ensure fairness, transparency, accuracy, security, minimisation and respect for your rights with regard to your personal data which we gather. So, to comply with the latest European General Data Protection Regulation (GDPR)[1] we have updated our Privacy Policy. We also endeavour to work with reputable 3rd party providers who have the same data protection principles. Please advise us if you find this not to be the case at any time.

We also strive to give our users and customers the best customer/user experience possible with the best choice of content, material, products and/or services with speed, accuracy and relevance whilst at the same time protecting our user/customers’ privacy. We hope that we have found the right balance through this policy document. This is what this means in terms of what we may collect when you visit our website, what we do with it and what you can tell us to do with it. By using our website, you will be asked to consent that you agree that we may collect and use your personal information in this way. You may also withdraw that consent at any time.

Our website will typically collect the type of personal information mentioned below from and about you when you visit, browse or use our website and when you purchase, license or subscribe to any of our website content, material, products and/or services. If we exchange emails or other communications or enter into any other relationship with you, we also obtain additional personal information but again we will use our best endeavours only to use or disclose such information in the manner stated below.

1. The type of Personal Information which we/our providers may gather from or about you.

• Your IP address, browser type and location, unique device identifiers, language preference, the date, time and frequency of your visits, which pages you viewed and for how long and if you clicked, copied or downloaded any material, and similar information from your general online use and preferences, gathered by the use of cookies and similar technologies (see clause 9 below);
• Any content, material, products and/or services which you either purchased, licensed, subscribed to or otherwise viewed, used, copied, downloaded or clicked a link to access;
• Your acceptance (or otherwise) to receive any publications, newsletters, updates or other material or media from us or any of our providers;
• Your consent (or otherwise) to this Privacy Policy and your agreement to our Terms and Conditions.

If you are buying/paying online, we and/or our 3rd party secure payment provider will need your first and last name, your credit/debit card or other payment details, card billing address, including street name, city or town, a telephone number and an email address, which may be personal or business. Please note that only our 3rd party secure payment provider will have your card number to process your payment, we do not see or have access to that number but we do have access to the other data you provide.

If any goods require to be physically delivered (for example any of our hard copy publications) then a physical delivery address (personal or business) (if different from the billing address) will also be required.

If we need to verify your age and/or identity for any reason (for example, payment verification, fraud prevention or dispute resolution) we may also ask you for your age (only to confirm that you are of legal age to contract), passport/ID/Visa/driver’s licence (these documents will also have your place of birth, gender, nationality and a facial image of you), your social security/national insurance number, or any other identifier if required for identifying you as a specific individual.

If we want to identify you further to gain a better profile or business relationship with you, we may use the material which you have included on publicly available websites such as that of your company/employer/professional website, LinkedIn, Facebook, Instagram and other social media sites, which may include additional information or photographs.

You can access your personal details at any time, ask us to update the information we hold or to delete it altogether (see clause 6 for your rights over your personal information).

2. Communicating with you

Each time you purchase, license or subscribe to any content, material, products and/or services from our website, we will send you an email verifying the order and confirming that the material will be delivered/sent/provided. We also reserve the right to send you email, SMS or other communications from time to time regarding updates and changes to our content, material, products or services; or about new links, partners, providers or suppliers to our website. You can choose not to receive by unsubscribing.

If we require to email you any technical support, administrative or legal notices important to our website, our content, material, products or services that we consider essential that you know, including any breach of security relating to your personal information; you will not be able to unsubscribe from these notices as they may contain, for example, new privacy terms, conditions or situations, important instructions on use of or updates to our content, material, products and /or services which you have purchased, licensed or subscribed to from us, or recall notices for faulty products.

3. How your Personal Information is used by us

We want to give you the best customer/user experience possible with the best choice of content, material, products and/or services that we can with speed, accuracy and relevance. To do this, we need to collect sufficient information about you and users in general to enable us to operate the website and keep it current, up-to-date, relevant to users’ needs and preferences now and in the future as well as to keep it secure and in compliance with the applicable law.

We also need to use your personal information for the purposes specified in clause 1 above (your consent, payment, delivery and identity) as well as:

• to respond to your orders, payments, delivery and answer your queries, comments or complaints;
• to operate our website professionally, efficiently and legally and ensure its security (as well as your security), maintenance, upgrade and enhancement (see clause 5 below and our Terms and Conditions);
• for business and statistical analysis by our own staff and professional advisors;
• to provide payment, download and/or delivery methods and other 3rd party services (which may include opening an account or subscription, credit–worthiness checks, etc);
• to provide you with information on updates, marketing, promotions, events, webinars and other material which you have consented/subscribed to or otherwise may expect from us as part of our general offering (you can unsubscribe from any of this material); and
• for our legitimate interests and such other internal business reasons, including but not limited to disclosing your personal information to any employee, business adviser, consultant, partner, contractor, provider; risk management/credit reference/debt collection/fraud prevention agencies; compliance/fiscal/regulatory/legal or government bodies.

4. How long we will keep your Personal Information

We will only keep your personal information for as long as is necessary for the purposes for which it was gathered, given voluntarily by you, publicly available or otherwise processed as specified in this policy document. In certain circumstances, we may store it for a longer period if so required for example, by applicable laws, regulators, payment protection, law enforcement or for secure archiving. In any case of longer storage by us, the terms of this policy document will continue to apply.

5. Personal Information shared with Third Parties

We will not sell, rent or otherwise disclose your personal information to any third party without your consent except in the following circumstances:

• Where we use or partner with trusted third party providers to provide services for us, including, for example, processing of debit/credit card payments, delivery and processing of orders, site security, hosting, management and other IT/professional/insurance and operational services. These companies will have access to only the personal information needed to perform their specific functions and not for any other purposes. They are bound by confidentiality agreements as well as their own privacy policies to which you may also be given the opportunity to accept or decline. Please note that we are not responsible for the privacy practices of such other third parties and advise you to read the privacy statements of each. Your use of such third parties is at your own risk.
• If we require to disclose your personal information to an appropriate investigative third party, for example, if we have reason to believe that you may be involved in any illegal or harmful conduct or if we are required to do so under the applicable law, by a law enforcement or government authority or if we believe that such action is necessary to:(1) comply with the law or with legal process;

(2) protect and defend our rights, security or property or that of our customers or providers;

(3) prevent fraud and other legal acts;

(4) protect against abuse, misuse or unauthorised use of our website in any way; or

(5) protect our personal safety or property and that of our users, customers, providers or the public (e.g. if you provide false or deceptive information about yourself or attempt to pose as someone else or

defame/libel any party we will disclose such information about you in order to assist any type of investigation into your actions).

• We may share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers or prospective advertisers on our website or we may tell our business partners or prospective business partners the number of customers in certain demographic groups who viewed, purchased, licensed or subscribed to certain content, material, products or services or share other statistical analyses. This does not involve disclosing any personal information which can identify any individual customer in any way.
• We may transfer our customer database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock in our company or our website service whether by merger, acquisition, re-organisation or otherwise. They will be bound to protect your personal information to no lesser standard than we do so in this policy.
• Where a specific third party provider asks you to accept their own privacy policy, for example, any social media or payment provider.